MANAGEMENT

By undertaking the management of a hotel we allocate the operating requirements for the service to be provided. We start with the functionality of single departments and the hotel as a whole thereafter.

The end result is a complete coverage of the services provided aiming the continuous improvement and thus profitability of your company.

Financial Planning – Budgeting – Financial Reporting

We believe that every hotel, irrespective of its unit size, needs to have a clear financial plan derived from the annual operating budget, which accurately reflects its revenue vs. costs targets, as well as the financial efficiency of the operation of this establishment after taxes, depreciation and amortization.

Front Office

The front office is the face of a hotel. It provides an image to the outside and is essential for its normal operation. Therefore, we give great emphasis to this department by using specialised techniques and the application of operating systems adapted to the needs and specificities of the given establishment.

IT Management

We carry out the effective management of the IT department of a hotel and the evaluation of its existing programs. Additionally we provide the possibility to install our own software for a more functional and efficient screening of the operation and thus profitability of your hotel.

Human Resource Management

The management of the HR department includes the construction of personnel plans and job descriptions, recruiting the right people for the job, task analysis per position so as each position is described in detail so that new hires and veteran workers are clear about their duties and responsibilities.

Customer Satisfaction

Customer satisfaction is the single most important factor of ensuring the success of a hotel. We carry out customer surveys to gather information about the levels of satisfaction among the customers of the hotels we serve and plan our actions accordingly in order to upgrade the service.

Food & Beverage

In the competitive field of providing quality services, the importance of a properly organised F&B department is of vital importance. There is great significance in the selection of raw materials, and the role they play in total hotel in a hotel’s cost effectiveness (menu design, recipe costing, menu creation and special events / receptions). With the application of the right methods we can offer the ideal quality / cost relationships in the food departments.

Stocks and Supplies

By the use of high tech market analysis methods we carry out extensive research, analysis and evaluation of the potential suppliers and choose the best possible ones for each establishment.

Public Relations – Animation

We strongly support Public Relations and promote the Leisure Program sector as a mutually inclusive part of visitor satisfaction in a hotel.

Upon taking on a new project, FHS strives to set the proper quality standards and operational processes by improving the functionality of each department individually so as to improve the hotel as a whole.

Our company’s Operation Support package offers the following:

• Identification and design of an appropriate pricing policy for each product and service provided in the hotel.

• Forecasting of the Analytical Budget Statement of Operations for each year.

• Monthly update on issues related to tourism and the hospitality segment as a whole.

• Design of operational procedures and quality standards for all departments.

• Control of the course of operation of the hotel by the use of regular scheduled checks of the operations by mystery customers to inspect the quality of the services provided and to ensure that set criteria have been met.

• Monthly reports based on our studies in order to identify, discuss and propose ways to improve the functionality of the establishment where needed.

FHS undertakes the preparation of your hotel in the pre-operative/dormant period and offers services to:

• Create and implement a marketing plan

• Ensure Budget Preparation (room area, working capital, food, beverages, linen, etc.)

• Develop pricing procedures

• Coordinate supply materials

• Construct Operating Manuals for each department